Ferries Lochmaddy: Due to adverse weather, Mv Hebrides will operate the following amended timetable: Depart Uig – 11:30 Arrive Tarbert – 13:10 Depart Tarbert 19:00 (previously… · Lochboisdale: Due to adverse weather, forecast strong winds and sea conditions, sailings on this route are now cancelled. · Berneray: Due to adverse weather forecast of strong winds all MV Pabbay Lass sailings between Berneray and Leverburgh are cancelled Monday 7 & Tuesday 8 September… · Eriskay: Due to forecast strong winds and associated sea conditions, this service is at high risk of disruption or cancellation at short notice.15° overcast  wind SW17mphSunrise 07:41Today on Uist →
Legal

Returns

Last updated: 15 August 2026

This policy applies to goods bought from the uist.com shop.

Who we are

The shop is operated by Oliver & Dominik Doyle Enterprises ("we", "us", "our"). Pieces are designed, customised, manufactured and packed on Uist, then posted in the UK.

What we accept

We accept returns for defective products only. That means an item that arrives damaged, faulty, not as described, or not fit for purpose.

If we agree the item is defective, we will refund it or send a replacement of the same product. We cover return postage in those cases.

Exchanges

We do not accept exchanges for a different product, size, colour or island edition. If a defective item is replaced, it is a like-for-like replacement, not an exchange.

What we do not accept

  • Change of mind, unused returns, or "not what I expected" where the item matches the listing.
  • Personalised or made-to-order pieces returned because you no longer want the wording or island edition you chose at checkout.
  • Items damaged after delivery through wear, washing, or mishandling.

Shop pieces are made on Uist, often to the details you enter at checkout. Those cannot be restocked as a standard item.

How to request a return

  1. Write to us within 14 days of delivery using the contact form, with your order email and photos of the defect.
  2. Wait for us to confirm the return. Do not post the item back until we say so.
  3. We will tell you where to send it. Keep proof of postage.
  4. Once we have checked the item, we refund the original payment method or send a replacement.

Refunds usually show within 14 days of us receiving the returned item.

Your legal rights

Nothing in this policy takes away your rights under UK consumer law, including the Consumer Rights Act 2015, for goods that are faulty, not as described, or not fit for purpose.

Contact

Questions about an order: uist.com/contact.